Resources & 
Upcoming Events
RESOURCES, EVENTS, FAQ & BLOG POSTS
RESOURCES
Resources
At Be Truly Well we pride ourselves in being apart of the Newark community for the last 10 years and counting. As active members of the community we offer this resources page to give a comprehensive informational site as well as a shout out to other members of the community including local business as well as events.    
Check back often to see updates, changes and additional features. 
Affiliates:
Have you Read the Latest BTW Blog Post?
Stay uptodate with the latest news at Be Truly Well! With new staff, services and products being released regularly our blog is the best way to stay in the know. 
Join the Community
Did you know that We've Moved 
Open House at our New Place on E. Main St. 
We've changed our name. We changed our services. And now we've changed our location. The one thing that will always remain the same is our 5 star quality of service!

On June 1st, 2019 after a 10 year residency on Haines St. we relocated a few blocks down Main St. to 218 E. Main St. next to the Ski Bum.  And that's why we invite you to come visit us! We welcome all to come and tour the new location with an ongoing Open House. Tours given daily. Complimentary hot or iced coffee, tea and ultra filtered water provided.

FALL SPA SPECIALS: Massage Monday is Back! Add a 30 min upgrade to any 60 min massage for free!
UnleashU Now Presents "Mastery: Best Life, Best You"
2019 Conference Speakers Include Dr. Jeffrey West
This will be the 1st year for Dr. Jeffrey West as a conference speaker with UnleashU Now. The 2019 Conference "Mastery: Best Life, Best You" to feature 24 inspirational speakers over 3 days. Speakers include Entrepreneurs, Small Business Owners, Startups, Angel Investors, Investors, Venture Capitalists, Coaches and More! 

UnleashU Now is the perfect combo of conference and networking!  Not only will you get tools to use, information and motivation to live your best life. You will also connect with people that will be part of your journey. The mix of connecting and expert speakers will destroy any shackles holding you back. For all those that want to live their best life and change the world, come be unleashed!

UnleashU Now Presents "Mastery: Best Life, Best You" with speaker Dr. West! 
On November 1-3rd, 2019 held at the Delaware Technical Community College - 21179 College Drive, Georgetown, DE 19947.  Find out more at www.unleashunow.com
countdown
00 Years 00 Months 00 Weeks 00 Days 00 Hours 00 Minutes 00 Seconds
Join Us At Our Upcoming Events
Learning Live Changes Things
We make it a point to educate our patients with live Seminars such as our "How to Avoid Surgery and Opioids Seminar" educating patients on modern medical procedures including the much talked about Human Cell and Tissue Products as an alternative to surgery and painkillers. Stay tuned for more live seminars to be announced as we introduce new services and products. 

Topics in the past included Eat Well, Think Well, Move Well, Weight Loss, Nutrition, Muscle Response Testing, etc. New topics to include How to Avoid Surgery and Opioids, Human Cell and Tissue Products, Blood Facials, Gut Health, GMO's and Pesticides in our Food, Yourbiotics and much more!  

Attend our next How to Avoid Surgery and Opioids Seminar! Date to be Announced.
The How to Avoid Surgery and Opioids Seminar is hosted by Dr. West and Dr. Sardino at our Integrative Health Center. Date to be determined. Refreshments provided. Can't wait? Call today to schedule a free one on one regenerative medicine consultation. 
countdown
00 Years 00 Months 00 Weeks 00 Days 00 Hours 00 Minutes 00 Seconds
FREQUENTLY ASKED QUESTIONS 
FAQ
Is there a cancellation fee if I can't make my appointment? What is the policy?
We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car trouble, and illness are just a few reasons why one might consider cancelling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our technicians’ time, we have adopted the following policies: 
24 hour advance notice is required when cancelling a spa, acupuncture, medical massage or one on one rehab appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hour notice you will be charged 50% of the service. Groups (parties of 4 or more) should provide at least 72 hours notice for cancellation of their appointments or will be charged 50% if the notice is between 24 and 72 hours. Group cancellations that occur less than 24 hours of the appointment will be charged the full amount. For NEW guests please arrive 15 minutes early for any necessary paperwork. Late arrivals, as you can imagine, can set back the schedule. We have appointment times specifically set for you to keep everything running smoothly. If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending on how late you arrive, your therapist and the front desk will determine if there is enough time remaining to start treatment. Regardless of the length of the session you will be responsible for the full payment of that service. Out of respect and consideration to your therapist and others customers, please plan accordingly and be on time or if you are a new guest please arrive 15 minutes early. Medical and Chiropractic appointments are not subject to the cancellation fee, but habitual cancellations or missed appointments may result in the inability to schedule future appointments. We look forward to serving you!

This is my first massage. What should I expect?
Welcome! We’re glad you’ve chosen Be Truly Well and our Licensed and Certified Technicians for your spa service. All massages are performed in a private room with your therapist. You will be covered by blankets and only your back, arms, or legs will be uncovered at any given point during the massage. Your level of undress is to your comfort, always keeping lower undergarments on. Please have an open line of communication with your therapist so that she can tailor the pressure to your needs. Spa treatments are not of an intimate nature and therapists will respect your privacy at all times. 

I don’t have insurance or my insurance doesn’t cover chiropractic care. How much will my visit cost? Do you have a cash discount?
The Office of the Inspector General (OIG), approves a discount of 5-15% for patients for prompt payment. While we are happy to offer that discount, it is still too expensive for many patients. This OIG approval applies to both insured and uninsured patients, regarding the reasonable discount amount of 5-15%. For this reason, we are a participating provider with ChiroHealth USA, a Medical Discount Plan. Members of the discount plan will receive a 50-60% discount, with a capped value per visit, on Chiropractic Care that is not covered by their insurance. Signup is done right at the office. Please speak with a front desk receptionist or our Manager for cost, as it varies according to medical procedure costs. Here is an excerpt from the OIG approval: “The Office of the Inspector General (“OIG”) issued Advisory Opinion No. 08-03 on February 8, 2008, which approves a health system’s plan to offer prompt payment discounts to federal health care program beneficiaries and other insured patients for inpatient and outpatient services. The proposed plan would provide discounts ranging from 5 percent to 15 percent to all patients for prompt payment.”   Source: martindale.com

What insurances do you accept? Do you accept Medicare? What’s covered?
We accept major medical insurances like BCBS and Aetna as well as Worker's Compensation Plans and PIP or Med Pay through your Auto Insurance when in a motor vehicle accident.
We accept Medicare but it has limited coverage. Medicare covers spinal manipulation for acute treatment only with the number of visits ranging from 12-30, depending on the Doctor’s diagnosis of the condition. Beyond that, any examinations, re-evaluations, maintenance care, or extremity (shoulder, arm, hip, leg, etc) adjustments are the patient’s responsibility. Patients are welcome to use a Medical Discount Plan such as ChiroHealth USA to help offset the cost of these non-covered charges. We are required to go over all costs with Medicare patients before they receive treatment so that there are no surprise charges. You will be asked to fill out an Advanced Beneficiary Notice where you will choose how you will proceed in regards to the non-covered treatment. Covered charges will be subject to Medicare’s Part B deductible and 20% co-insurance. If you have a supplementary plan, you may have further coverage on those charges, however, the non-covered charges will remain full patient responsibility. Don't see your insurance plan listed here? Please contact us with your plan and we will let you know if we accept it and what the coverage is.  

Does insurance cover Regenerative Therapy? I'm interested in a consultation, what's the next step?
Unfortunately no major medical insurance plans offer coverage for regenerative therapies. Currently we only know of a few private share plans that offer coverage. We do offer an initial consultation at no charge to see if you are eligible for regenerative therapy. Contact us to schedule your free consultation with a brief description of what you'd like to address. Please bring relevant medical tests, charts, X-ray, MRI or CAT Scan images and reports with you to your consultation.   

I only need a quick adjustment. Why do you want me to come in so often?
It’s important to realize that while you may feel fabulous when you leave the office, one chiropractic adjustment will not solve most problems. The body will unwind and often the adjustment will not hold past a day or two in the first phases of treatment. Therefore, more frequent adjustments are needed to continue to improve the underlying problem. While there is no set number of visits to help a patient resolve an acute condition, ideally a patient will move to sub-acute treatment within 6-8 weeks. After a re-evaluation, the Doctor will recommend whether further treatment is required to improve or whether maintenance is recommended. Once a patient reaches a maintenance level of care, they are left with a decision to continue treating and pay for care, as it is not covered by most health insurance plans or to wait until they have an exacerbation of their condition and require more frequent visits, which would not be considered maintenance. The doctor will go over how often he feels you will need to be seen for the best results within your first week of treatment. For chronic conditions, on-going treatment is often needed. Maintenance level of care is reached when a condition will not further benefit from treatment, but the level of comfort will be maintained by continuing care. Again, this will require a decision on the part of the patient regarding their lack of coverage for such care.

I’ve been treating for a few months or haven’t been in for a month or so. Why do I need a re-evaluation?
We are required to provide proof of medical necessity to your Insurance Carrier for claims being submitted to them. Most plans do not cover Maintenance Care, and therefore we need to provide documentation to show any changes in your condition to differentiate between Active Care and Maintenance Care. A re-evaluation by the doctor allows us to have the medical findings needed for us to properly determine whether your treatment requires any changes, what percentage of Maximum Medical Improvement you have reached, and whether or not you are near or at a maintenance level of care. For more information on Maintenance Care, we have a brochure available to review. “Based on these five tenets, a time for re-exam can be extrapolated that would fit most claims. The generally accepted time needed for chiropractic services to demonstrate improvement is about 30 days, per the American College of Occupation and Environmental Medicine Occupational Medicine Practice Guidelines, Official Disability Guidelines and the Mercy Guidelines. Therefore, in absence of new complaints or flare-ups, a re-exam is done approximately 30 days after the initial exam…. If these guides are used to demonstrate the necessity of the service, there would be no issue with the time being shorter or longer, as the specific necessity would be documented.”   Source: dynamicchiropractic.com

I haven’t been to see the Doctor for 3 or more years. Why do I need to have a new patient examination?

According to CMS Guidelines, you are now a new patient. If it has been 7 years, we may not have your previous records, as old files are destroyed after 7 years, much like tax records. 
“Interpret the phrase “new patient” to mean a patient who has not received any professional services, i.e., evaluation and management service or other face-to-face service (e.g., surgical procedure) from the physician or physician group practice (same physician specialty) within the previous three years. For example, if a professional component of a previous procedure is billed in a 3-year time-period, e.g., a lab interpretation is billed and no E/M service or other face-to-face service with the patient is performed, then this patient remains a new patient for the initial visit. An interpretation of a diagnostic test, reading an x-ray or EKG etc., in the absence of an E/M service or other face-to-face service with the patient does not affect the designation of a new patient. Beginning in 2012, the AMA CPT instructions for billing new patient visits include physicians in the same specialty and subspecialty.”    (FAQ1969) Source: questions.cms.gov

CUSTOM JAVASCRIPT / HTML
Upcoming Events

Is Your Mind Set? Conference with 
Dr. West

UnleashU Now Presents Mastery: Best Life, Best You Conference with Guest Speaker Dr. Jeffrey West! www.unleashunow.com for details. 
 Nov, 1-3rd 2019

Open House 

Open House at our New Location next to The Ski Bum within walking distance to Newark Shopping Center & Newark Natural Foods Co Op.
 Fall, 2019
Contact Us
Be Truly Well 
an Integrative Health Center
& Med Spa 
218 E. Main St. Suite # 112  
Newark, DE 19711

MON: 9:00 AM - 6:00 PM
TUE:9:00 AM - 7:00 PM
WED-THU:9:00 AM - 7:00 PM
FRI:8:00 AM - 6:00 PM
SAT: 8:00 AM - 4:00 PM
Phone: 302-525-4343
Email: concierge@betrulywell.com